Appointment Scheduling In Health Care Clinics
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Linda R. LaGanga Director of Quality Systems
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Stephen R. Lawrence Assoc. Prof. of Stephen.Lawrence@Colorado.edu |
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We
all use health care services and most of us have had memorable experiences
(often negative) when the scheduling and service delivery process did not
meet expectations. From the
perspective of a clinic patient, it is hard to understand why we must wait
for service, sometimes well past our scheduled appointment time. From the perspective of a clinic provider
(physician, psychologist, etc.), it is difficult to understand and cope with
the fact that many patients do not appear for long-scheduled appointments
(e.g., are “no-shows”). To reconcile
these two legitimate perspectives, our research on appointment scheduling and
overbooking attempts to identify and develop effective scheduling policies
that simultaneously balance the interests of patients, providers, and
clinics. ·
LaGanga &
Lawrence (DSI 2009). Service
Appointment Scheduling with Walk-In, Short-term, and Traditional Scheduling,
Decision Sciences Annual Conference, New Orleans, November 15, 2009. ·
LaGanga &
Lawrence (INFORMS 2009). Appointment
Scheduling with Variable Service Times. INFORMS Annual Conference, San
Diego, October 14, 2009. ·
LaGanga &
Lawrence (MAYO 2009). Lean Options for Walk-In, Open Access, and Traditional Appointment
Scheduling in Outpatient Health Care Clinic. Mayo Clinic Conference
on Systems Engineering & Operations Research in Health Care. Rochester
MN, August 17, 2009. ·
LaGanga &
Lawrence (POMS 2009). Comparing Walk-In, Open Access, and
Traditional Appointment Scheduling in Outpatient Health Care Clinics. Production
and Operations Management Annual Meeting, Orlando FL, May 3, 2009. ·
LaGanga &
Lawrence (POMS 2009). Increasing Access to Healthcare Services
through Service Time Process Improvements.
Production and Operations Management Annual Meeting, Orlando FL,
May 2, 2009. o Conference
proceedings paper ·
LaGanga &
Lawrence (DSI 2008). Clinic No-Shows
and Overbooking: Reflections and New Directions in Appointment Yield
Management. Baltimore, MD,
November 25, 2008. o Conference
proceedings paper ·
LaGanga &
Lawrence (INFORMS 2008b). Demand
Management in Health Care Clinics with Variable Service Times. INFORMS
Annual Meeting, Washington DC, October 13, 2008. ·
LaGanga &
Lawrence (INFORMS 2008a). Yield
Management in Health Care Clinics with Open Access Scheduling. INFORMS
Annual Meeting, Washington DC, October 13, 2008. ·
LaGanga &
Lawrence (EurOMA 2008). Yield Management in Health Care Clinics
with Walk-In Traffic. EurOMA Annual Conference, Groningen NL, June
2008. o Conference
proceedings paper ·
LaGanga & Lawrence (WP 2008). Yield
Management in Health Care Clinics to Improve Patient Service and Clinic
Performance, working paper, Leeds School of Business, University of
Colorado, Boulder, CO. In review. ·
LaGanga &
Lawrence (INFORMS 2007), An Appointment Overbooking Model to Improve
Client Access and Provider Productivity, Proceedings of the New
Challenges in Service Operations, POMS College of Service Operations
and EurOMA, London Business School, London UK, July
12, 2007. o Conference
proceedings paper § Recipient of “Highly Commended” paper award o Presentation: INFORMS Annual Conference,
Seattle
WA, November 7, 2007. ·
LaGanga &
Lawrence (DSI 2007). Appointment Scheduling
with Overbooking toMitigate Productivity Loss from
No-Shows, Proceedings of the Decision Sciences Institute Annual Meeting,
Phoenix AZ, November 14, 2007. o Conference
proceedings paper ·
LaGanga &
Lawrence (DSJ 2007). “Clinic Overbooking to Improve Patient Access and Increase
Provider Productivity,” Decision
Sciences 38(2), May, 251–276.
o Recipient of "2007 Best Paper Award" from
the Decision Sciences editorial staff o
Presentation: |